The Human Side of Enterprise IT
Throughout my career, I have worked at the highest level of enterprise networking. I have always believed that technology is only as good as the "human touch" behind it.
Every day on my commute, I see professional vans with high-quality liveries and established shop fronts only to see a @gmail.com address listed as the primary contact. To a customer, that is a trust gap. It does not match the quality of the work being done on-site.
PacketNine was created to fix this. My goal is to modernize your business by giving you the same high-performance tools that larger companies use to dominate the market. We believe in leveling the playing field for local trades.
Through my experience supporting technical operations within one of the Magnificent Seven global technology firms, I saw how powerful automation can be. I am bringing that expertise to you: from automated SMS appointment alerts and follow-up reminders to yearly service alerts and targeted sales campaigns.
Tools to Even the Playing Field
Smart Automation
Reduce no-shows with automated SMS reminders and keep customers for life with yearly service alerts sent automatically.
Sales Acceleration
Launch professional SMS and email campaigns to re-engage past clients and fill your diary during quiet periods.
Network Hardening
I manage the complex back-end security and DNS records that ensure your business communications land safely in the customer inbox.
The PacketNine Tech Stack
Our Mission
To give local trades the digital firepower of a national firm. By combining enterprise-grade infrastructure with automated business tools, we ensure you spend less time on admin and more time on the tools.